At Atlanta Jewelers Supply, your complete satisfaction is important to us. If you're not completely satisfied with your jewelry purchase, please call customer service (877-434-4579) within 30 days from the date of shipping, to arrange for an exchange or refund. Shipping charges will not be refunded.
You must return items in new or unused condition with all original packaging and materials included. ‘New or unused condition’ means that there are no scratches, marks, blemishes, nor any other damage on the item, and that it has not been sized or altered in any way.
We will inspect your item upon receipt. If the item has been sized or altered in any way, or is not in new condition, it will not be accepted for exchange or refunds, and we will return it to you at your expense.
We must receive your returned items within 45 days of the original shipping date. If we receive your item after 45 days of the date of shipping, we may refuse your return and ship it back to you at your expense.
If you are returning merchandise as a result of (a) error on the part of Atlanta Jewelers Supply, or; (b) defective product, we will exchange it free of charge, or refund the full cost of the merchandise and shipping charges. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Examples of non returnable products include:
- Items which have been abused or misused
- Special orders made to customer specifications
- Products modified as per customer requests
How to Return an Item
- Please read the information on the back of your original shipping document and enclose it with your purchase in the original packaging.
- Re-pack items to be returned and include your shipping document.
- Bring your package to the specified carrier location for delivery to our return facility.
We inspect all returned items when they arrive.
Refunds will be in the original form of payment. You can expect to receive your refund within three weeks, once the carrier issues your tracking number. In most cases, you may receive your refund sooner, but allow three (3) weeks because of the time required for return shipping (up to 7 days), item inspection and refund processing when we receive your return (up to 7 business days), and processing from your bank or credit card company (up to 5 business days).
- We will refund your money or credit your credit card account for any payments made toward your purchase
- Refunds on purchases made with a credit card will only be credited to the same card.
- Unless applicable, delivery charges are not refunded
- If you return a partial order, we will refund you for the returned items only
- Refunds will be applied to any unpaid balances first
Repair Service after warranty period
If your product becomes defective after the warranty period, we can repair it for you at a very competitive price.
First, contact customer service (877-434-4579) to start the return process. We will then send you a prepaid label that you can confidently use to send the item to us. This ensures that your item is safely and promptly returned for repair, at a minimal cost.
Once we receive your item, we will appraise the damage to estimate the necessary work and cost of repair. We will then contact you with the repair cost. If you accept the estimated costs, only then will we charge your account and proceed with the repair. Shipping and handling costs will be included in your cost estimate.
- Silver items are not resizable or repairable, but we can remount or replace stones
- We cannot give you an estimate for the cost of a repair before we examine your item